Appointments are confirmed once the requested date and time have been agreed upon.

Please provide accurate information about your home, including the size of the home, number of bathrooms, bedrooms, pets, and any special cleaning requests. This helps us provide an accurate quote and allow enough time for your cleaning.

Arrival times may vary slightly due to traffic, previous appointments, or circumstances outside of our control.

We understand that plans can change. Please provide at least 24 hours’ notice when canceling or rescheduling an appointment.

Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee.

Repeated last-minute cancellations may require a deposit before future appointments are scheduled.

Payment is due upon completion of the cleaning service unless otherwise agreed upon in advance.

We accept the payment methods listed at the time of booking.

Any additional services or charges approved by the customer will be added to the final balance.

Please make sure we have access to the property at the scheduled appointment time.

If we are unable to enter the home because no one is available, a key/code does not work, or another access issue occurs, a lockout fee may apply.

For recurring services, customers may provide an approved entry method such as a key, door code, or other agreed-upon access method.

Our cleaning packages cover the services specifically listed in the selected package.

Requests outside of the original service may require an additional fee.

Examples may include:

• Inside refrigerator
• Inside oven
• Interior windows
• Heavy pet-hair removal
• Excessive buildup
• Organization
• Laundry
• Move-in/move-out cleaning
• Post-construction cleaning

Additional services will be discussed with the customer before work is performed whenever possible.

Homes requiring excessive cleaning due to heavy buildup, grease, pet hair, clutter, or extended periods without professional cleaning may require additional time and/or an additional charge.

We will communicate any significant price adjustments with the customer before proceeding whenever possible.

Our service is intended for cleaning rather than extensive organizing or decluttering.

Excessive clutter may prevent certain areas from being properly cleaned. Please remove personal items from floors, countertops, and other surfaces when possible before the appointment.

If additional organizing or decluttering is requested, it may be available as an additional service.

Customers are responsible for securing cash, jewelry, important documents, medication, electronics, collectibles, and other valuable or fragile items before the cleaning appointment.

We ask that valuable or irreplaceable items be put away before cleaning begins.

We take reasonable care when cleaning your home. However, accidents can occasionally happen.

Please inform us as soon as possible if you believe an item was damaged during a cleaning.

Pre-existing damage, normal wear and tear, improperly installed items, unstable objects, or items damaged due to age may not be the responsibility of the cleaning company.

Please notify us before the appointment about delicate, antique, valuable, or specialty items that require special handling.

We may decline to clean an item if we do not have the appropriate equipment, product, or expertise to safely clean it.

Standard cleaning supplies and equipment will be provided unless otherwise agreed upon.

If you require a specific product or have a product preference, please let us know before the appointment.

We reserve the right not to use a product that may create a safety risk or damage a surface.

We love pets! However, pets must be secured when necessary to allow our cleaners to safely perform their work.

Aggressive, threatening, or uncontrolled animals may require the appointment to be paused or rescheduled.

Customers are responsible for informing us about pets and any potential safety concerns before service.

For the safety of our cleaners and customers, we cannot clean areas containing hazardous materials or unsafe conditions.

This may include:

• Needles or exposed medical waste
• Human or animal bodily fluids
• Dangerous chemicals
• Infestations requiring professional treatment
• Excessive mold
• Severe biohazard conditions
• Other hazardous materials

Specialized remediation services should be handled by appropriately licensed professionals.

Please inform us if smoking occurs inside the home or if there are unusually strong odors or substances that may affect the cleaning process.

Certain odors or conditions may require additional treatment or specialized services.

Your satisfaction is important to us.

If you believe something was missed during your cleaning, please contact us within 24 hours of service so we can discuss the concern.

When appropriate, we may offer a reasonable re-cleaning of the affected area.

Requests for additional cleaning that was not included in the original service may be subject to an additional charge.

Recurring customers are expected to maintain their scheduled appointments unless they provide the required cancellation or rescheduling notice.

If a recurring appointment is skipped for an extended period, the next cleaning may require additional time and may be priced differently.

We may take before-and-after photographs of our work for documentation or marketing purposes.

We will not intentionally photograph or publish identifiable personal information, family members, or private belongings without permission.

Customers may decline marketing photography.

We are committed to providing a respectful and professional environment.

Harassment, threats, discrimination, intimidation, inappropriate behavior, or unsafe conduct toward our cleaners will not be tolerated.

We reserve the right to discontinue service when a situation creates an unsafe or inappropriate working environment.

Appointments may need to be rescheduled because of severe weather, emergencies, unsafe road conditions, illness, or other circumstances outside of our control.

We will communicate with customers as soon as reasonably possible when an appointment needs to be changed.

Prices may change based on the size and condition of the home, frequency of service, requested services, travel requirements, or changes to the scope of work.

Customers will be informed of significant pricing changes before service whenever possible.

By booking a cleaning service, the customer acknowledges that they have had an opportunity to review these policies and agrees to follow the terms outlined above.

We appreciate your trust and your business!

Thank you for choosing our cleaning services. We look forward to making your home sparkle!